Computing Services

Students at Boston University have access to a variety of computing and network resources for communication, coursework, instruction, and research. Information Services & Technology (IS&T) supports the entire University community through its website (bu.edu/tech) and two IT Help Center locations: at 771 Commonwealth Avenue (Mugar Memorial Library) and at 179 Amory Street (BU West across from the College of Fine Arts). Locations and hours of operation can be found online at bu.edu/tech/about/help-center/hours/.

The BU Login Name and Kerberos Password

A BU login name and Kerberos password are provided to all students. The BU login name and Kerberos password are required to access most online resources at BU, including the wireless network, course sites hosted in Blackboard Learn, and the Student Link. Your BU login name and Kerberos password can also be used in conjunction with the general purpose personal computing lab located at the Mugar Memorial Library, 771 Commonwealth Avenue, which provides access to personal computing software and high-speed printing.

If you registered for courses using our online registration system, you already have a BU login name and Kerberos password and are all set to use these BU resources. If you did not register online and, thus, do not have a BU login name and Kerberos password, please visit one of the IT Help Center locations. When opening an account at the IT Help Center, you will need to present your Terrier ID Card in order to prove your affiliation as a BU faculty, staff, or student.

Please remember that your Kerberos password provides access to important information, such as your student record. Giving your password to anyone, or using anyone else's password, is prohibited by Boston University's Conditions of Use and Policy on Computing Ethics. No one at Boston University will ever ask you for your password.

IT Help Center
771 Commonwealth Avenue, Boston, MA 02215
(inside the Mugar Memorial Library)
or
179 Amory Street, Brookline, MA 02446
(across from the College of Fine Arts)
Phone: 617-353-HELP (4357)
Email: ithelp@bu.edu

Computing and Network Resources

The University provides secure wireless network access, which you will see as BU (802.1x). Information about the wireless network is provided here. You must have a BU login name and Kerberos password to access the wireless network.

All Summer Term students have access to IS&T's personal computing lab, located on the first floor of Mugar Memorial Library. Many schools and colleges at the University also have computer labs available to students enrolled in their courses.

Campus Life - Campus Facilities - Mugar Library

The IT Help Center offers assistance in all areas of computing through the website at bu.edu/tech and its two locations; at Mugar Memorial Library and at 179 Amory Street (across from the College of Fine Arts). The IT Help Center also maintains a demo center showcasing a selection of Mac and Lenovo systems recommended by Boston University, which can be purchased directly from the vendors at educational pricing. Information on downloading and using Microsoft Office and other software is also available. See bu.edu/tech/sales.

The Student Link

The Student Link provides online access to your student records at Boston University. You can use the Student Link to view and change personal information such as your address, view your student account, register for classes, see your grades, check your compliance status, confirm classroom locations, and more. To use the Student Link, you must have a BU login name and Kerberos password.

Course Sites (Blackboard)

A course site is a web-based system for managing course materials. Your instructor can make announcements, share course materials, and enhance discussion, all in one easily accessible location. Blackboard is the most common course site used at Boston University. You will need an active BU login name and Kerberos password to access Blackboard.

Blackboard Learn is available to anyone with a BU login name and Kerberos password at learn.bu.edu. In addition, you can access Blackboard Learn through your course listings on the Student Link.

Not every course at BU will have a Blackboard site, so be sure to check with your instructor if you do not see your course site listed in the My Courses section of Blackboard Learn. All students on the official roster will be automatically given access to their course site the day after they have registered.

If you are unable to access your course site, please contact your instructor for access or information on availability.